Training Chatbots to Improve Customer Experience

When it comes to taking care of your customers, one of the most important things is showing them respect as people and respect for their time. That means being prompt and helpful during your interactions—especially if you want them to come back. Society has set the expectation that a customer can ask a question any time, 24/7, and get a …
Person reading in the driver seat of a car

Autonomous Vehicles: One of AI’s Most Challenging Tasks

Autonomous vehicles are said to be the holy grail of the automotive industry, set to revolutionize transportation. The hype for autonomous vehicles just a few years ago was as high as can be—so what happened? Where’s our driverless car revolution that so many companies touted we’d have by 2021? As it turns out, creating a self-driving car is much harder …

Knowledge Engineering: The Technology of Tracking Trends

The second session of our new series, Bound to Succeed: AI Tech Talk with Wilson Pang and guest, Pinterest. Host, Appen Chief Technology Officer, Wilson Pang will be joined by Rui Li, Engineering Manager, Content Knowledge Team at Pinterest, to discuss content understanding and interest taxonomy and how successful implementation can benefit the end user. Appen is the leader in Data …
headshot of Andrea Clayton, Appen Chief People Officer

Meet the Executive: Andrea Clayton

For the past few years, companies have been shifting their rhetoric from what they’re making and selling to what they’re doing to benefit their community and their employees. But, many were just paying lip service to the cause. Not at Appen. We put our actions where our mouth is, starting with the hiring of Chief People Officer Andrea Clayton in …

The 2021 State of AI and Machine Learning Report

Since 2016, the State of AI and Machine Learning Report has given insight into the adoption, implementation and scale of AI across industries. This large-organization study of senior business leaders and technologists details where organizations are within their AI journey — from the types of data they leverage to the tools they use and budgets they have. This year’s report …